RETURN POLICY

How do I return an incorrect item?

Custom or made to order items can NOT be returned. If you have a concern regarding your order, please contact us orders@dhicustoms.com.

Returning a wrong item received.

We sincerely apologize if you have received an incorrect item and we will gladly resolve the issue as soon as possible.

Please note: all incorrect merchandise must be reported within 3 days of the receipt of the orders ship date including weekends and holidays. After this time frame we will be unable to process your request.

If you are reporting wrong item received, please follow the instructions below to receive a refund or replacement for your item.

Once you have contacted us, we will determine how the item is to be returned (if applicable). If possible, we will replace your item immediately.

Return policy

Returns must be in original condition, unworn, unused, with original tags and labels. Your return item will be inspected upon arrival before your refund is processed.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account. You will receive a confirmation email once this is completed.

Please note: made to order (custom) items have a different return policy. For more information contact us at orders@dhicustoms.com

Important information.

Original shipping charges are not included in the refunded price. In some instances, some items will only be returned for an in-house credit for the same item originally purchased.